CUSTOMER SERVICE FAQs

CUSTOMER SERVICE FAQs

My lid broke or leaks, will you replace it?

Yes, absolutely. All you need to do is fill out a warranty request and we replace all defective or leaking lids free of charge! Fill out the form here

What is the Healthy Human return policy?

We hope you are happy with your Healthy Human products! If for some reason you are not 100% satisfied with your purchase from healthyhumanlife.com, you can return it in unused and new condition within 30 days of the purchase date for a credit, exchange or refund. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturer defect.

We do not accept returns of used products (unless they are somehow defective). Bottles that are damaged due to human misuse and gravity (e.g., dropped and broken) are not considered defective and are not eligible for refund or exchange.

To complete an exchange or return please visit our returns page here.

How do I contact someone from the Healthy Human Team?

We’d love to hear from you! If you are having any issues with your product or just want to say hello, please fill out our contact request form here to speak with a customer service representative.

I’d Like to make a Product Suggestion, How do I submit this to you?

We love hearing from you and we especially love hearing about new ideas that will make Healthy Humans even better. Obviously we’ll have to evaluate the idea to make sure that all our customers would want what you’ve got to offer, but send it on you just never know. Please make sure that when you send it on, you have the idea patented already as we only accept patented ideas. Send us the patent number and a brief description and we’ll get back to you. You can contact us here

Where are the Healthy Human products manufactured?

Please visit our product innovation / manufacturing page for more information on our manufacturing and testing procedures.

Do you ship outside of the United States?

At this time we do not currently ship outside of the U.S.

I want to be the first to know about special deals, discounts and promotions. How do I do this?

Easy! All you need to do is sign up for our first to know e-newsletter or follow us on social media facebook.com/healthyhumanlife/ or Instagram @healthyhumanlife

Are the Stainless Steel Straws safe?

Stainless steel straws are rigid and can pose a risk of injury.  KEEP STAINLESS STEEL STRAWS OUT OF REACH OF CHILDREN.

 

The products in my cart disappear when I try to check out.

Make sure you have created an account and are signed in. If you are still experiencing an issue, please click on the following link to get in contact with a customer service representative.

WARRANTY

My Lid Appears to be leaking, is my O-Ring or Gasket Missing or Going Bad?

Over time, the silicone gaskets and o-rings on our lids may fail or become loose, causing the seal around your cap to fail or leak. Please contact us for a complimentary replacement.

My lid broke or leaks, will you replace it?

Yes, absolutely. All you need to do is fill out a warranty request and we replace all defective or leaking lids free of charge! Fill out the form here

What is the Healthy Human return policy?

We hope you are happy with your Healthy Human products! If for some reason you are not 100% satisfied with your purchase from healthyhumanlife.com, you can return it in unused and new condition within 30 days of the purchase date for a credit, exchange or refund. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturer defect.

We do not accept returns of used products (unless they are somehow defective). Bottles that are damaged due to human misuse and gravity (e.g., dropped and broken) are not considered defective and are not eligible for refund or exchange.

To complete an exchange or return please visit our returns page here.

My Stein or Cruiser seems to be Rusting, why is this?

All of our Healthy Human products are made from 18/8 food-grade stainless steel which is safe, durable and BPA-free. It is a highly rust resistant food-grade stainless steel. If it does look like it’s rusting, then there’s no need to worry as it’s more than likely just a mark that’s been left behind by the electropolishing process. This process smooths the surface of the metal and that’s what gives it its super cool shine. Occasionally there are some electrolytes that are left behind on the surface which turn into a rust type color. We promise it’s harmless so no need to stress.

It’s also easy to get rid of. To remove the rust color just soak your Healthy Human overnight with hot water, 1.4 cup apple cider vinegar and 3 to 4 tablespoons of baking soda. Give it a good ole scrub in the morning with a soft brush and it will be good to go.

What Should I Do, I seem to Have a Split Weld in my Healthy Human? Help!

We’re not fans of things going wrong with your Healthy Human so please get in touch with us soon and we’ll replace it for you as fast as we can! What seems to have happened is that there was a weld that wasn’t properly fused.

Take a look at our Returns page here and follow the instructions on what to do. Please note that this only applies to products bought on our site, for products bought at other stores, please take your product back to them for an exchange.

What is the rattling sound I hear in my Stein?

The rattle you hear is a small metal disc that sits between the double wall of your Stein and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle.

This will not affect the insulation or structural integrity of your flask. If you can live with it, so can we. If it bothers you please follow the instructions here for a full refund.

How do I submit a Warranty Claim?

Healthy Human offers a lifetime warranty on all lids for Steins and Cruisers and a limited warranty on defects in materials and workmanship for a period of 365 days after original purchase from an authorized Healthy Human retailer or on healthyhumanlife.com.

To find out what is covered and submit a claim request please go here: https://healthyhumanlife.com/warranty-faqs/

MANUFACTURING

Are the Polypropylene (PP#5) caps safe?

Here at Healthy Humans we care about our customers health and wellness and that’s why we use polypropylene (PP#5) as it has absolutely no Bisphenol A (BPA). BPA is a chemical that leaches from some types of plastic. Polypropylene doesn’t leach and is also much softer than other types of plastic.

BPA is a synthetic compound found in many plastics, as well as in the lining of canned food containers. It has hormone like properties that have raised some concerns over its safety. It is found in food containers and consumer products. BPA is said to mimic the structure and function of the hormone estrogen. Due to its estrogen-like shape, BPA can bind to estrogen receptors and influence bodily processes, such as growth, cell repair, fetal development, energy levels and reproduction. In addition, BPA may also have the ability to interact with other hormone receptors, such as thyroid hormone receptors, thus altering their function.Some studies have linked it to many diseases including cancer.

Its use has already been restricted in the EU, Canada, China and Malaysia, particularly in products for babies and young children like baby bottles and infant food packaging. Some US states have followed suit, but no federal regulations have been instituted.

Source: https://en.wikipedia.org/wiki/Bisphenol_A

What is Stainless Steel and what does 18/8 actually mean?

Stainless steel is a type of metal product that is more resistant to rust, staining and corrosion than regular steel. It is an iron-containing alloy made from some basic elements including iron ore, silicon, carbon, chromium, nickel, nitrogen and manganese.

There are over 150 grades of stainless steel, but only 15 are really used. Healthy Human products are made from the highest quality 18/8 food-grade stainless steel. 18/8 stands for the percentages of chromium and nickel in the steel. So, there is 18% chromium and 8% nickel in our stainless steel. Chromium makes the metal harder, whilst nickel gives it its strength. As a product, stainless steel is used as it’s easy to clean, durable, strong and healthy. Because of these properties, it is the main material that is used in the food, beer and wine industries.

What is Nickel and can it affect my health?

Nickel is an element that is found in abundance on earth. It is resistant to corrosion and that’s why it is used in the process of making stainless steel. There is a small percentage of people, about 10% to 15%, that are sensitive to nickel, however, the health effects depend on the way in which people are exposed to it. In our Healthy Human products we’ve made sure that there is a low nickel content in the stainless steel that we use and that it’s the highest grade in the industry.

Where are Healthy Human Products Made?

Healthy Human Steins & Cruisers are manufacturerd in China. We would love to manufacture our products domestically in the USA.  We have looked at every opportunity out there to do it,  however it’s just not feasible as the production costs would not allow us to offer a competitive price point to consumers.

We hand select each factory that we work with and work hard with them to ensure that each and every product is to the highest standard and is legally and socially carried out to our exacting standards. We work hard with our partners in China to ensure that each and every bottle meets industry standards for quality, safety, fair labor, ethical business practices and environmental responsibility.

We conduct the following four steps to ensure that we here at Healthy Human can sleep at night and that we’re bringing you a great product:

  1. We create a Manufacturer QC Supplier Code that is agreed upon by all parties
  2. We regularly visit each factory to ensure that work is carried out to our exacting standards
  3. We do materials and product safety testing meeting all USA FDA and European Standards
  4. Quality control inspections conducted by Healthy Human

You can rest assured that no bottle has ever been produced without going through our internal checklist!

Is the Stainless Steel for Healthy Human from China Safe?

Stainless Steel is iron containing alloy made from iron ore, chromium, silicon, nickel, carbon, nitrogen and manganese. The properties of the final metal change depending on varying amounts of these elements. There are over 150 grades of stainless steel, of which 15 are most commonly used. Source: https://en.wikipedia.org/wiki/Stainless_steel

Healthy Human products are made from the highest quality 18/8 food-grade steel. The numbers stand for the percentages of chromium and nickel in the steel. So, there is 18% chromium and 8% nickel in the stainless steel that we use. Chromium increases hardness and nickel gives Healthy Human products their unbelievable strength. Together these two products make it highly resistant to rust or to stains. The reason why it is the material of choice in the food processing, dairy and brewing industries is due to the fact that it is easy to clean, durable and clean.

Here at Healthy Human we do regular product performance and material safety testing through independent, accredited laboratories to ensure that we meet food contact regulatory requirements and that we meet our own exactingly high standards of safety.

What testing companies do you use? What do you test for?

Healthy Human uses the following companies for all independent third party laboratory product testing.

SGS 

Eurofinns

Tests are done on a regular basis.  The testing laboratories use guidelines determined by the US FDA and European Union.

In addition Healthy Human inspects all shipments prior to dispatch from manufacturing locations.  All products are required to pass stringent quality control checklists.

Which is better? Stainless Steel or Aluminium?

Without a doubt stainless steel and here’s why. Aluminium products need to have a protective inner lining so that it doesn’t come into contact with food or beverages as it can emit toxic chemicals making it unsafe for us humans to consume what’s inside.

Aluminium bottles are most commonly lined with plastic resins or baked-on epoxy, which are both known to impart BPA and other harmful chemicals into the bottle. It also gets easily scratched exposing the aluminium underneath. Another material that is used to line aluminium bottles is ceramic and this actually cracks as it’s rigid, once again exposing the harmful aluminium underneath. So we’re sure you can see why we say that stainless steel is better, and safer. All of these liners also make it difficult to get rid of tastes and flavors which means you’ll be tasting yesterday’s coffee with today’s tea! This is why we are firm believers in our 18/8 stainless steel material that is completely safe for human use, are non-toxic and BPA free. We’ve also designed them with rounded corners so no nasty germs and gunk can get stuck anywhere – they’re a dream to clean!

Do Healthy Humans have BPA

Absolutely not! Since forming in 2015 we have been committed to the health and wellness of our customers as well as providing a safe and healthy solution to plastic water bottles and all of our Healthy Human bottles are BPA free.

We deliberately chose 18/8 food-grade stainless steel over aluminium or plastic due to the safety elements of this first class material.
Not only are our bottles BPA free but so are our caps, so you won’t be finding any BPA in any of our Healthy Human products for sure!

Do Healthy Humans have a liner?

No, as it’s not needed. Healthy Humans are all made from 18/8 high quality stainless steel that is free from all harmful chemicals and of course BPA.

Aluminium bottles on the other hand are all required to have a lining as without it the contents in the bottle would be unsafe to eat or drink. These linings are also known to have linings that contain BPA or crack as they’re rigid and the aluminium makes its way through to the contents inside, therefore making it an unsafe option.