CUSTOMER SERVICE FAQs
My lid broke or leaks, will you replace it?
Yes, absolutely. All you need to do is fill out a warranty request and we replace all defective or leaking lids free of charge! Fill out the form here
What is the Healthy Human return policy?
We hope you are happy with your Healthy Human products! If for some reason you are not 100% satisfied with your purchase from healthyhumanlife.com, you can return it in unused and new condition within 30 days of the purchase date for a credit, exchange or refund. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturer defect.
We do not accept returns of used products (unless they are somehow defective). Bottles that are damaged due to human misuse and gravity (e.g., dropped and broken) are not considered defective and are not eligible for refund or exchange.
To complete an exchange or return please visit our returns page here.
How do I contact someone from the Healthy Human Team?
We’d love to hear from you! If you are having any issues with your product or just want to say hello, please fill out our contact request form here to speak with a customer service representative.
I’d Like to make a Product Suggestion, How do I submit this to you?
We love hearing from you and we especially love hearing about new ideas that will make Healthy Humans even better. Obviously we’ll have to evaluate the idea to make sure that all our customers would want what you’ve got to offer, but send it on you just never know. Please make sure that when you send it on, you have the idea patented already as we only accept patented ideas. Send us the patent number and a brief description and we’ll get back to you. You can contact us here
Where are the Healthy Human products manufactured?
Please visit our product innovation / manufacturing page for more information on our manufacturing and testing procedures.
Do you ship outside of the United States?
At this time we do not currently ship outside of the U.S.
I want to be the first to know about special deals, discounts and promotions. How do I do this?
Are the Stainless Steel Straws safe?
Stainless steel straws are rigid and can pose a risk of injury. KEEP STAINLESS STEEL STRAWS OUT OF REACH OF CHILDREN.
The products in my cart disappear when I try to check out.
Make sure you have created an account and are signed in. If you are still experiencing an issue, please click on the following link to get in contact with a customer service representative.